1. Overview

1.1 This website (www.ccinis.com) is operated by CCINIS (hereafter referred to as “we”, “us” and “our”). We offer you (“the user”) the products and services (summarised as “the products(s)”) listed on our website under the following terms and conditions (the “Terms”). Please read these Terms carefully before you submit an order to us. These Terms apply to our supply of product(s) to you as a customer. If you are a business and would like to buy our products(s) please contact us on info@ccinis.com.

1.2 We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website at any time.

1.3 The Terms and Conditions listed in the following do not affect your statutory rights

2. Manufacturing

2.1 We use both traditional and modern goldsmithing techniques to create our long lasting, contemporary jewellery pieces.

2.2 All of CCINIS jewellery is designed, made, set and hallmarked in London, United Kingdom.

2.3 Our regular order lead time for completing your product(s), specific to your size and preferences, is 6 weeks. However, we might be able to expedite your order under certain circumstances, so please let us know what your preferred delivery date is and we will try to meet that date. In some rare cases, we might require up to 10 weeks lead time, particularly when gemstones of higher carat weight or of specific colour have been selected. If an extension of the regular lead time is necessary, we will contact you to let you know about the status of your order.

3. Products

3.1 All CCINIS products are manufactured in 18 karat gold or in 950 platinum. The purity of our jewellery pieces is guaranteed by the hallmark of the British Government which checks and verifies the metal purity of each and every CCINIS design.

We strives to source our raw materials responsibly, respecting ethical business practices, human and labour rights, and the environment.

Suppliers in the coloured gemstones supply chain shall provide assurance as far as possible that gemstones are mined and processed in ways that respect human and labour rights, are conflict-free and do not inflict environmental damage.

We offer Canadian diamonds, Sri Lankan sapphires and Muzo emeralds on request.

Unless specifically stated otherwise, our expertly cut diamonds are of G-J color grade and of VS1-SI1 clarity. The diamond weights stated on our website are minimum weights (there are no negative weight tolerances).

3.2 The product(s) may vary slightly from their images on our website. These images are for illustrative purposes only. Although we have made every effort to display the colours of the product(s) accurately, some colour variations might occur due to different computer settings and web platforms. Therefore, the product(s) that are delivered to you may slightly differ from the images on our website.

3.3 We make every effort to describe and display our products as accurately as possible, however, we cannot guarantee that product specifications including measurements, sizes, dimensions and colours shown on our website are precise, error free or complete. If you are uncertain about any specification of the product(s) you wish to order, please contact us prior to submitting your order.

3.4 The packaging of the product(s) may vary from that shown in images on our website.

3.5 If we create or customise any product(s) to measurements or specifications you have given us or are providing engraving services, you are responsible for ensuring that the measurement, specifications and engraving instructions are correct.

4. Order

4.1 All orders are subject to product availability and prevailing market conditions. In the event that we are unable to supply the product(s) you ordered, we will inform you of this as soon as possible. A full refund will be given where you have already paid for your order. We will not be liable to you or any third party for compensation or damages if we are unable to supply product(s).

4.2 Acceptance of your order and completion of the contract between you and CCINIS will take place when we email you to confirm the product(s) you ordered have been dispatched.

4.3 You will be responsible for the product(s) from the time we deliver the product(s) to the address you gave us or from when you collect it/them from us.

4.4 All paid deposits for commissioned jewellery are non-refundable.

4.5 To place an order you must be at least 18 years of age.

4.6 We reserve the right to refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion.

5. Pricing

5.1 All product prices are in GBP (£) and include VAT.

5.2 All product prices are liable to change at any time. However, changes will not affect orders we have already sent you an Order Confirmation for.

6. Payment

6.1 Payment may be made for your order by credit card, debit card and bank transfer.

Orders over £10000 need to be paid for by bank transfer.

6.2 All transactions made on our website with credit card and debit card are processed using Stripe, a secure online payment processor that encrypts your card details in a secure host environment.

Due to the valuable nature of our products, card providers may sometimes automatically decline transactions for your protection, or we may have to contact you directly to confirm the order.

6.3 You cannot modify the payment method or the delivery method once your order has been confirmed.

6.4 We reserve the right to refuse or cancel an order at our sole discretion.

6.5 All products remain the property of CCINIS until payment is received in full.

6.6 If an ordered product or service is not available, CCINIS will refund any money already received to the purchaser.

CCINIS are not liable for any compensation or damages resulting from non-supply of products.

6.7 We only supply product(s) for domestic and personal use. If you use the product(s) for any commercial, business or resale purpose we will have no liability toward you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7. Delivery

7.1 Please allow a minimum of 6 weeks for your order to be expertly crafted by our artisans. On rare occasions the lead time might be extended to 10 weeks.

We aim to deliver within the time frame stated although at times delivery may be subject to conditions outside of our control.

7.2 All delivery times are estimates and we will not be held liable for any compensation or damages as a result of late or non-delivery.

7.3 If we are unable to deliver within our regular delivery time we will contact you as soon as possible to arrange a new delivery date. If we cannot reach an agreement on a new date we will refund any money paid by you for the product(s). You have the right to contact us if we do not deliver your order within the period outlined below:

UK Delivery

We offer complimentary next day delivery within the UK.

European Delivery

We offer complimentary two day delivery to Europe.

International Delivery

We offer complimentary delivery to the United States, Australia and Japan. The estimated delivery time is within 4 business days.

7.4 Your CCINIS jewellery will be shipped fully insured by our expert couriers and will arrive beautifully gift wrapped and securely packaged in a discreet plain brown box.

7.5 Please be aware that all deliveries need to be signed for, and photographic ID may be required. If you are not available at the time of delivery, our courier company will leave a note and you will be able to reschedule the delivery at your convenience

7.6 Please note that CCINIS does not deliver to PO boxes, APO/FPO/DPO addresses or hotels.

8. Custom duties & taxes

8.1 We include the cost of custom duties and taxes in your order, so you won’t need to pay any additional fees.

8.2 Please kindly note that once the order arrives in your country there may be delays due to customs handling and processing which are outside of our control.

For all orders you assume all risk of confiscation en route. If customs confiscate or return your order to us, you will still be responsible for all shipping charges including return shipping charges.

9. Returns & Exchanges

9.1 We are happy to offer one round of free resizing with every order within 14 days of confirmed delivery to your address. To be eligible for return the product must be unworn and in its original condition free of any marks or scratches. It is essential that you contact CCINIS prior to any return to obtain authorisation and agree on a return shipping method.

9.2 Please note that products that have been worn or resized by a jeweller are not eligible for exchange or return.

9.3 If your item is faulty, please contact us via email and provide us with visual proof of the damage.

9.4 Commissioned jewellery, or jewellery that has been adjusted for the customer cannot be returned or exchanged unless previously agreed in writing. Any requests for return of these items will be considered on an individual basis.

10. Cancellation Policy

You will not have any right to cancel an order for the supply of bespoke products.

11. Warranty

11.1 CCINIS guarantees a warranty period of twelve months on all of our jewellery from the date of completion (final delivery).

We will repair your item free of charge during the warranty period if it is a manufacturing or material defect. It is your responsibility to ship and insure your jewellery to our office in London, United Kingdom. CCINIS will return your piece insured once it has been repaired.

11.2 Please note cracking, chipping or scratching of gemstones or general signs of wear are not considered as manufacturing defects. Our warranty does not cover loss of an item, damage caused by accidents, inappropriate use or wear and tear. Please see our Jewellery Care Guide for more information on how to keep your jewellery in the best condition.

CCINIS will not be held liable for breakages which are caused by impact that the wearer subjects to a gemstone. As mentioned in our Gemstone Care Guide, some gems are softer and more prone to breakage than others. Even diamond, the hardest substance on Earth, breaks if hit with the right amount of force at the right angle. It is therefore critical that you research which types of gemstone are most suitable for the lifestyle of the wearer. For example, since emerald is one of the most fragile and breakable stones, we would not recommend it to a wearer who would wear it whilst doing a lot of physical activity or who handles chemical substances whilst wearing an emerald ring.

Loss of pavé or side stones is classified under regular wear and tear. To prevent this, the prongs holding these stones should be checked regularly as part of ring care and servicing.